Privacy Policy

1. Who we are

Monstead Investment Platform is the data controller for personal data processed through monsteadinvestmentplatform.com. We are registered in England and Wales under company number 11928475. You can reach our data protection team at support@monsteadinvestmentplatform.com.

2. Data we collect

We collect only the data we need to operate the platform, comply with the law and serve you properly:

• Identity and contact data: your name, email address, phone number and date of birth, collected at registration.
• Verification data: identity documents and proof of address, collected when required for anti-money-laundering checks.
• Financial data: deposit and withdrawal amounts and payment method details, processed by our regulated payment partners.
• Usage data: pages visited, device type and approximate location, collected to secure and improve the platform.
• Communication data: records of calls, emails and chat messages with our support team.

3. How we use your data

• To create, verify and administer your trading account.
• To process deposits and withdrawals and prevent fraud.
• To comply with UK anti-money-laundering and financial regulations.
• To provide customer support and keep you informed about your account.
• To improve the platform and diagnose technical issues.
• To send service emails about your account. We do not send marketing emails unless you separately opt in.

4. Legal bases for processing

We process your personal data on the following lawful bases: performance of our contract with you (account operation and support), legal obligation (identity verification and financial record-keeping), legitimate interest (fraud prevention, platform security and service improvement) and consent (where you have opted in to optional communications).

5. Who we share data with

We never sell your personal data. We share it only where necessary and always under appropriate safeguards:

• Regulated payment and banking partners, to process deposits and withdrawals.
• Identity verification providers, to carry out legally required checks.
• Professional advisers and auditors, where required by law.
• Public authorities, where disclosure is required by law or regulation.

6. Data retention

We retain your personal data for as long as your account is active, and afterwards for the period required by UK financial regulations, typically five to seven years for transaction records. Data that is no longer needed is securely deleted or anonymised.

7. Data security

All data in transit is protected with 256-bit SSL encryption. Data at rest is stored in access-controlled environments with monitoring, and access to personal data within our company is restricted to staff who need it to do their jobs. In the unlikely event of a data breach that risks your rights, we will notify you and the Information Commissioner's Office (ICO) as required by law.

8. International transfers

Your data is stored primarily within the United Kingdom and the European Economic Area. Where a service provider operates outside these regions, we rely on UK-approved transfer mechanisms to ensure your data keeps an equivalent level of protection.

9. Cookies

Our website uses essential cookies to keep you signed in and to protect the platform from abuse, and a small number of analytics cookies to understand how the site is used. Analytics cookies are only set with your consent. You can manage or clear cookies through your browser settings at any time.

10. Your rights

Under UK data protection law you have the right to:

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where we have no lawful reason to keep it.
• Restrict or object to certain types of processing.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Complain to the ICO at ico.org.uk if you believe we have mishandled your data.

To exercise any of these rights, email support@monsteadinvestmentplatform.com. We respond to all requests within one month.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page and, where appropriate, communicated by email. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

12. Contact

Questions about this policy or about how your data is handled can be sent to support@monsteadinvestmentplatform.com.